Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you share willingly. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also obtain payment details when you place orders, though these are processed securely through our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a service tailored to your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better support the business community in Spain.

Information Sharing and Disclosure

SilenceLumenLedgerWood respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This involves secure data storage, encrypted communications, and restricted access to personal information inside our organization.

Although we deploy strong security measures, no online transmission method is completely risk-free. We continuously update our security practices to counter evolving threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on the relevant laws, you may be able to access, amend, delete, or limit how your information is used.

To exercise these rights, contact us using the information provided at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal data only as long as needed to deliver our services and fulfill legal obligations. Retention durations vary by data type and the purpose of collection.

Cookies and Website Tracking

Our site employs cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our pages. Cookies assist us in recalling your preferences and evaluating site performance.

You can manage cookie settings via your browser options. Yet turning off some cookies might impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to external sites or services. This privacy policy covers only SilenceLumenLedgerWood and our site. We are not accountable for the privacy practices of third-party sites.

We encourage you to review the privacy notices of any third-party sites you access via links on our site.

Policy Updates

This privacy policy may be updated from time to time to reflect changes in our practices, offerings, or legal obligations. When material changes occur, we will refresh the "Last Updated" timestamp near the top of this document.

We invite you to review this policy from time to time to stay informed about how we safeguard your information.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please reach out to us.